• 
  • our team

Needs analysis

As soon as we have received an on-line translation request for an quote, or during a meeting, we carry out a detailed study of the materials requiring translation. We analyze the extent of technical terminology required and validate corporate wording with you. Our analysis also includes the number of translation combinations, turnaround times/volumes, modification processes where necessary, and the degree of DTP required to deliver ready to print documents. In addition, we offer consulting and expertise relative to the creation of computer files in order to facilitate the translation process downstream; this translates into savings for you on future translation projects.

Quotes

We provide fast and accurate quotes for translation, DTP and terminology engineering projects. Our prices are firm and deadlines are etched in stone. Our priority is to deliver satisfaction and deliver quality translations that help you to implement your business projects and programs.

Validation and deadlines

Quality translations delivered on time constitute our first golden rule. For urgent translations, we commit to an immediate delivery time. For larger projects that require a sign-off process before the work can begin, we inform you of the number of days that will be required after we have been given the final green light. Once work is underway, you can rest assured that your translations will meet your deadlines.

Consulting

For important projects including change management or knowledge management, the key success factor for multi-lingual publications is the mastery of your corporate wording. WordSpring seamlessly incorporates a validation process in the translation production cycle that enables your teams to confirm in-house jargon and participate in the cultural adaptation of translations. This know-how results in greater acceptance of programs including change management and more harmonious communication through improved knowledge management.

Delivering translations

On-time delivery of quality translations must also ensure absolute confidentiality and ease of reception. WordSpring delivers your documents in the most convenient way for you: email, CD-rom, FTP server. Our IT specialists are available to establish FTP protocols or encryption procedures with you.

Feedback

Your input is our most valuable source of information fostering the further improvement of our services. We welcome all of your feedback and integrate your suggestions into our processes in order to consistently exceed your expectations.

Reporting

Tracking translation work becomes easy with WordSpring reporting tools. We deliver timely reporting including the number of projects translated, the language combinations involved, the amounts of work done by cost center etc...